Major Australian companies are reimagining customer service with AI at the core. Traditional call centres are being transformed by voice bots, generative AI, and machine learning, which streamline interactions, cut wait times, and allow staff to focus on more valuable tasks. This shift marks a significant evolution in how businesses engage with their customers nationwide.

AI is now integral to how Australian businesses manage customer service, using chatbots, voice assistants, and automation to boost response times, cut costs, and improve customer satisfaction. While automotive led the way, other industries are rapidly adopting AI too.

Product recalls are a costly reality in today’s fast-paced market, but AI is transforming how they’re managed — helping detect issues early and enabling faster, more transparent resolution.

Voice Artificial Intelligence (AI) is no longer just a novelty or a futuristic concept — it’s rapidly becoming a core part of how Australian businesses operate, engage with customers, and streamline services.

If you call Suzuki Australia in the near future, chances are you’ll encounter Suzi, the carmaker’s new artificial intelligence (AI) helper.

Ask Harry offers a solution for automating service bookings and customer interactions while integrating with existing DMS.

Suzuki Australia’s AI voice assistant tech has paid off, boosting customer retention and service call insights, a first for the local auto i

Available 24 hours, seven days a week, Hey Suzi is an automotive industry first, AI-powered voice and web assistant

If you’re not tapping into workforce management tools, you should be.

Here’s the workforce management hack that’s slashing $ and holding care teams accountable.

Announcing the 80 companies selected to participate in the AWS Generative AI Accelerator.

Four Australian AI startups will join 80 globally in the AWS Global Generative AI Accelerator program.

You’re probably not looking at these workforce management metrics properly.

Getting employee monitoring right can be a fine balance.

AI for car dealers: how proactive dealerships plan to beat rising wage costs, sale slumps and industry uncertainty using tech through 2024.