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Latest articles
The Future of Automotive Customer Service: How AI and Voice Technology Are Revolutionising the Experience
AI and voice technology are transforming Australia’s automotive industry by streamlining service bookings, handling enquiries, and improving customer satisfaction. Tools like Ask Harry offer 24/7 access, reduce wait times, and free up staff for complex tasks. With automation, dealerships gain efficiency, lower costs, and valuable customer insights—delivering a seamless, future-ready experience.
Australian Companies Embrace AI to Reshape Call Centres – and the Workforce That Runs Them
Major Australian companies are reimagining customer service with AI at the core. Traditional call centres are being transformed by voice bots, generative AI, and machine learning, which streamline interactions, cut wait times, and allow staff to focus on more valuable tasks. This shift marks a significant evolution in how businesses engage with their customers nationwide.
AI is Changing How Australia Handles Customer Complaints – and It’s Just the Beginning
AI is now integral to how Australian businesses manage customer service, using chatbots, voice assistants, and automation to boost response times, cut costs, and improve customer satisfaction. While automotive led the way, other industries are rapidly adopting AI too.
Smarter Recalls: How AI is Transforming Product Recall Management
Product recalls are a costly reality in today’s fast-paced market, but AI is transforming how they’re managed — helping detect issues early and enabling faster, more transparent resolution.
Voice AI Finds Its Voice in Australia
Voice Artificial Intelligence (AI) is no longer just a novelty or a futuristic concept — it’s rapidly becoming a core part of how Australian businesses operate, engage with customers, and streamline services.
Startups shaping the future of generative AI
Announcing the 80 companies selected to participate in the AWS Generative AI Accelerator.
4 Australian startups – Contact Harald, Marqo, Relevance AI, Splash Music – make the cut for Amazon’s global Generative AI Accelerator
Four Australian AI startups will join 80 globally in the AWS Global Generative AI Accelerator program.
Tech tops priority list as dealers search for ways to save
AI for car dealers: how proactive dealerships plan to beat rising wage costs, sale slumps and industry uncertainty using tech through 2024.
Operating costs on the rise but tech is the saviour
Cost of doing business struggles to align with high customer expectations
around the country. Ask Harry tech solution could be the answer.
Voice AI in call centres - what you need to know
Overwhelmed, underperforming call centre operations your norm? AI driven technology is moving contact centre operations into the future.
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