AI is redefining complaint management in the automotive industry by automating triage, escalation, and resolution. Tools like Ask Harry ensure faster, more consistent handling of customer issues, improving satisfaction and reducing pressure on staff. By streamlining processes and offering real-time responses, AI helps dealerships retain customers and drive better business outcomes.

AI is revolutionising complaint management by delivering faster, more accurate, and scalable responses. In Australia, tools like chatbots and voice assistants categorise issues by urgency, resolve concerns in real time, and reduce human error. This improves customer satisfaction, boosts efficiency, and helps businesses retain customers while proactively addressing recurring problems.

AI is transforming how automotive dealerships manage loyalty and complaints. AI-driven outbound promotions personalise calls, texts, and emails based on customer history—boosting engagement, efficiency, and loyalty. Meanwhile, AI complaint systems like Ask Harry enable real-time logging, categorisation, and escalation, ensuring fast, accurate resolutions and improved satisfaction. As AI advances, it will play a key role in maintaining customer trust and repeat business.