Contact Harald Partners with Xtime to Deliver AI-Powered Customer Engagement Across Dealership Networks
- Nick O'Halloran
- 7 days ago
- 2 min read
Press Release
Contact Harald Partners with Xtime to Deliver AI-Powered Customer Engagement Across Dealership Networks
Contact Harald today announced a strategic partnership with Xtime, a global leader in automotive service experience solutions, bringing its AI-powered voice technology, Ask Harry, into Xtime’s extensive Dealer Management System (DMS) ecosystem.
With more than 7,500 dealerships and 29 global automakers, Xtime has long set the benchmark for customer engagement and service optimisation. This partnership extends that capability further, combining Xtime’s industry-leading platform with Contact Harald’s, Ask Harry AI to deliver seamless, always-on customer interaction across both service and sales.
The collaboration is designed to solve a critical challenge facing dealerships globally: how to capture and manage growing customer demand without increasing operational pressure. By integrating Ask Harry directly into Xtime’s platform, dealerships can automate high-volume interactions while maintaining a premium customer experience.
Key Benefits for Xtime DMS Clients
24/7 Service Booking Customers can book or enquire about service appointments anytime, with bookings flowing directly into the DMS.
AI-Powered Reception and Call Handling around the clock Overflow and after-hours calls are managed seamlessly, ensuring no missed opportunities and no added strain on staff.
Seamless DMS Integration All interactions are synchronised in real time, maintaining a single, accurate view of the customer across systems.
Outbound Campaign Capability Dealerships can proactively drive demand through automated campaigns for service reminders, recalls, and promotions.
Enhanced Customer Experience Faster response times, consistent communication, and reduced wait times lead to improved satisfaction and retention.
Nick O’Halloran, Co-Founder of Contact Harald, said: “This partnership with Xtime represents a significant step forward for the automotive industry. Together, we are enabling dealerships to move beyond traditional customer management and into a model of continuous, intelligent engagement. It means capturing more demand, improving efficiency, and delivering a level of service customers now expect.”
The integration has been designed to fit seamlessly within existing dealership workflows, requiring minimal change while delivering immediate operational impact. Xtime clients can adopt the solution quickly, benefiting from a proven AI platform purpose-built for automotive environments.
Kate Pullinger, Chief Operating Officer at Contact Harald, added:
“The integration with Xtime enables a truly end-to-end customer journey, allowing AI to instantly check availability, book appointments, and capture key service information reducing workload for staff while ensuring every customer enquiry is actioned.”
This partnership reflects a broader shift in the automotive sector toward AI-driven customer engagement, where automation enhances human teams and enables dealerships to operate with greater responsiveness, consistency, and scale.
About Contact Harald Contact Harald is an Australian technology company specialising in AI-driven voice solutions for automotive, healthcare, and enterprise industries. Its flagship product, Ask Harry, enables organisations to automate customer interactions while maintaining high standards of service, compliance, and operational control.
About Xtime Xtime is a leading provider of service experience software for automotive dealerships, helping retailers manage demand, optimise operations, and enhance customer engagement through integrated digital solutions.
