AI is transforming how Australian dealerships handle general enquiries. Tools like Ask Harry offer instant, 24/7 responses to questions about vehicles, bookings, and promotions—reducing wait times and boosting satisfaction. With natural language processing, AI provides accurate, consistent answers while easing staff workloads. As adoption grows, dealerships are seeing faster service, improved efficiency, and lower costs.

AI is streamlining automotive service bookings in Australia by automating scheduling through voice assistants like Ask Harry. Integrated with DMS, these systems reduce wait times, eliminate errors, and improve efficiency. Customers can book anytime, while dealerships benefit from better resource management and enhanced satisfaction. With over half of service providers planning AI adoption by 2025, the future of bookings is faster, smarter, and more customer-focused.

Voice AI is revolutionising customer service in Australia’s automotive industry. Dealerships are using tools like Ask Harry to handle enquiries, book services, and provide 24/7 support—cutting wait times and boosting efficiency. Integrated with dealership systems, voice AI delivers consistent, personalised experiences across channels. As adoption grows, businesses are seeing improved satisfaction, productivity, and operational performance.

AI and voice technology are transforming Australia’s automotive industry by streamlining service bookings, handling enquiries, and improving customer satisfaction. Tools like Ask Harry offer 24/7 access, reduce wait times, and free up staff for complex tasks. With automation, dealerships gain efficiency, lower costs, and valuable customer insights—delivering a seamless, future-ready experience.

Major Australian companies are reimagining customer service with AI at the core. Traditional call centres are being transformed by voice bots, generative AI, and machine learning, which streamline interactions, cut wait times, and allow staff to focus on more valuable tasks. This shift marks a significant evolution in how businesses engage with their customers nationwide.

AI is now integral to how Australian businesses manage customer service, using chatbots, voice assistants, and automation to boost response times, cut costs, and improve customer satisfaction. While automotive led the way, other industries are rapidly adopting AI too.

Product recalls are a costly reality in today’s fast-paced market, but AI is transforming how they’re managed — helping detect issues early and enabling faster, more transparent resolution.

Voice Artificial Intelligence (AI) is no longer just a novelty or a futuristic concept — it’s rapidly becoming a core part of how Australian businesses operate, engage with customers, and streamline services.

Announcing the 80 companies selected to participate in the AWS Generative AI Accelerator.

Four Australian AI startups will join 80 globally in the AWS Global Generative AI Accelerator program.