AI-powered outbound promotions are helping Australian dealerships boost customer loyalty through targeted, timely messages. By automating calls, texts, and emails based on service history and preferences, dealerships drive higher engagement and repeat business. These campaigns improve efficiency, provide real-time performance insights, and personalise customer outreach—making loyalty strategies smarter and more effective.

Integrating AI with Dealer Management Systems (DMS) is helping Australian dealerships boost customer satisfaction through personalised, data-driven service. Real-time analytics reveal booking patterns and customer preferences, enabling tailored offers and smarter decisions. With AI-powered dashboards, dealerships can act quickly, improve retention, and gain a competitive edge—leading to better experiences and more efficient operations.

AI is transforming how Australian dealerships handle general enquiries. Tools like Ask Harry offer instant, 24/7 responses to questions about vehicles, bookings, and promotions—reducing wait times and boosting satisfaction. With natural language processing, AI provides accurate, consistent answers while easing staff workloads. As adoption grows, dealerships are seeing faster service, improved efficiency, and lower costs.

AI is streamlining automotive service bookings in Australia by automating scheduling through voice assistants like Ask Harry. Integrated with DMS, these systems reduce wait times, eliminate errors, and improve efficiency. Customers can book anytime, while dealerships benefit from better resource management and enhanced satisfaction. With over half of service providers planning AI adoption by 2025, the future of bookings is faster, smarter, and more customer-focused.

Voice AI is revolutionising customer service in Australia’s automotive industry. Dealerships are using tools like Ask Harry to handle enquiries, book services, and provide 24/7 support—cutting wait times and boosting efficiency. Integrated with dealership systems, voice AI delivers consistent, personalised experiences across channels. As adoption grows, businesses are seeing improved satisfaction, productivity, and operational performance.

AI and voice technology are transforming Australia’s automotive industry by streamlining service bookings, handling enquiries, and improving customer satisfaction. Tools like Ask Harry offer 24/7 access, reduce wait times, and free up staff for complex tasks. With automation, dealerships gain efficiency, lower costs, and valuable customer insights—delivering a seamless, future-ready experience.

Major Australian companies are reimagining customer service with AI at the core. Traditional call centres are being transformed by voice bots, generative AI, and machine learning, which streamline interactions, cut wait times, and allow staff to focus on more valuable tasks. This shift marks a significant evolution in how businesses engage with their customers nationwide.

AI is now integral to how Australian businesses manage customer service, using chatbots, voice assistants, and automation to boost response times, cut costs, and improve customer satisfaction. While automotive led the way, other industries are rapidly adopting AI too.

Product recalls are a costly reality in today’s fast-paced market, but AI is transforming how they’re managed — helping detect issues early and enabling faster, more transparent resolution.

Voice Artificial Intelligence (AI) is no longer just a novelty or a futuristic concept — it’s rapidly becoming a core part of how Australian businesses operate, engage with customers, and streamline services.

If you call Suzuki Australia in the near future, chances are you’ll encounter Suzi, the carmaker’s new artificial intelligence (AI) helper.

Ask Harry offers a solution for automating service bookings and customer interactions while integrating with existing DMS.

Suzuki Australia’s AI voice assistant tech has paid off, boosting customer retention and service call insights, a first for the local auto i

Available 24 hours, seven days a week, Hey Suzi is an automotive industry first, AI-powered voice and web assistant

If you’re not tapping into workforce management tools, you should be.